Idana | Updates

By Lucas Spohn

Idana on Site – What the Patients say!

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Dear Companists,

 

There are pioneers who look for new paths in every field. William Osler was one of them. In the 19th century, the physician revolutionized the training of prospective doctors and advocated involving the patient in the search for the correct diagnosis: “Listen to your patient, he might be telling you the diagnosis!”

Idana’s team has also adopted Osler’s mission statement. For this reason, we filmed interviews with patients, in which we introduced them to Idana and asked them about their impressions, concerns, and hopes. We will be able to share the final video with you in late March. However, we can already tell you the results of our conversations with Idana testers in this update.

 

“Listen to your users, they might tell you what they need”

Every person is different, and that is particularly true for patients. Therefore, we asked the participants what they expect of a good doctor before we presented Idana to our test patients for the first time. We discovered different emphases depending on age, lifestyle, and previous experiences with doctors: While the employed young man expects a well-organized office with short waiting periods, the elderly lady values the doctor’s professional and social competence above all else: If the doctor takes the time to answer questions and explain medical treatments, she is willing to wait longer – what may be a no-go for one patient may still be acceptable to another.

We receive mixed responses when we tell our testers about a software that collects all relevant information in advance via tablet or smartphone, and which transmits these to the doctor before the appointment. All of our test patients have had to complete standardized anamnesis questionnaires in the past. Not only the elderly lady, but also our third Idana tester, a member of the 50+ generation, expresses doubts about completing the survey on the tablet successfully. The fact that the Idana questionnaires can be used illness-specifically and not only to obtain basic data makes them curious nevertheless.

 

Idana interviews test patients

 

Great potential, versatile usage

Contrary to all concerns, none of our test patients have problems using the tablet. And user experience? “This is awesome,” says our tech-savvy tester. Opting out of free response fields turns out to be the right choice: The pre-figured answers facilitate usability not only our older patients, they also provide support answering important questions precisely.

Usability is one thing, added value is another. We encourage our test patients to express concerns and ask questions. We repeatedly have to explain how we protect confidential patient data from unauthorized access via end-to-end encryption. One concern expressed is hat doctors may not reinvest the time gained into a more thorough conversation, but instead use Idana to process more patients – concerns that are based on bad experiences, and are justified to some extent. Our test patients, however, are hopeful: hopeful, that Idana will improve communication with the doctor, will open up new communication channels, and make doctor’s visits more convenient.

 

Greetings from Freiburg,
Lucas Spohn



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